Privacy Policy

This Privacy Policy explains how 360 Property VA LTD ("we", "us", "our") collects, uses and protects personal data. We are the data controller for personal data processed via 360propertyva.com and in the course of delivering our services.

Who we are

360 Property VA LTD is a company registered in England and Wales, company number 13210249, with registered office at 3 Stanhope Gate, Yorktown Business Park, Camberley, GU15 3DW, United Kingdom.

Data we collect

• Contact details you submit through our enquiry form (name, email, phone, company).
• Correspondence you send us by email, phone or messaging apps.
• Basic analytics data such as pages visited, device type and referrer.
• Client operating data provided to us to deliver services (property details, guest communications, booking data, supplier information).

How we use it

• To respond to enquiries and arrange discovery calls.
• To provide the services agreed under our client contracts.
• To meet legal, accounting and regulatory obligations.
• To improve the website and our services.

Lawful bases

We rely on legitimate interests for responding to business enquiries and running the website, contract performance for delivering services to clients, and legal obligation where required by law.

Sharing

We share personal data with vetted processors (hosting, email, communications and analytics providers) under written agreements. We do not sell personal data. Guest data handled on behalf of clients is processed only for the purposes the client instructs.

International transfers

Our delivery teams operate from the UK, the UAE and other jurisdictions. Where personal data is transferred outside the UK, we rely on appropriate safeguards such as the UK International Data Transfer Addendum.

Retention

Enquiry data is kept for up to 24 months. Client and financial records are kept for the period required by law, typically six years.

Your rights

You have rights of access, rectification, erasure, restriction, portability and objection. To exercise them, email info@360propertyva.com. You may also lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

Contact

360 Property VA LTD, 3 Stanhope Gate, Yorktown Business Park, Camberley, GU15 3DW. Email info@360propertyva.com.