Run your brand.
We run the back office.
We are the back office for short-term rental operators and property management companies. 12 specialised offshore teams, UK led and trained for six weeks, working under your name from £500 + VAT a month.
You did not build a property business to answer messages at 11pm.
Guest messages bleeding into your evenings
A cleaner ghosting a Friday turnover
Deposits unchased, verifications missed, check-ins at risk
Books a month behind, owners chasing statements
Listings underperforming on the OTAs
No one owning maintenance follow-through
Hiring in-house: slow, expensive, fragile
Generic VA agencies do not know property. In-house hires do not scale. We built the third option.
The comparison
Same money. More hours. A whole team. Zero bottlenecks.
A typical VA company
- 1 VA at £4 to £5 an hour
- 40 hours of cover
- One person, one skill set
- Sick days, holidays, bottlenecks
Our answer
That is under £120 a week.
- Round-the-clock team coverage
- 12 specialist teams on tap
- No single point of failure
- Trained before day one
Operator built
We run this playbook on our own doors first.
360 Property VA is the back office of a working operator group. Our parent runs its own short-term rental brands across the UK and UAE: 150+ brand-managed doors, part of a group supporting 450+. Every SOP, escalation route and turnover workflow we sell has already survived our own Friday changeovers. When we take on your portfolio, nothing is theoretical.
A documented SOP library 200+ deep
A five-level escalation model, so the right problem reaches the right person
Daily handover reports as standard
The 12 teams
One account lead. Twelve specialised teams behind them.
Start with one team. Scale into all of them.
Guest Services
24/7 multilingual response, reviews, issue resolution that protects your rating.
Listings
Multi-channel uploads, OTA copy, rate parity across Airbnb, Booking.com and Vrbo.
Accounting
Reconciliations, owner statements, VAT, payouts. Books closed on time.
Facilities Management
Triage, contractor dispatch, follow-through. Issues closed, not just logged.
Housekeeping
Cleaner scheduling, linen, restocks, turnover quality checks.
Onboarding
New property live in days: listings, pricing, ops, welcome packs.
Client Services
A dedicated account lead so you always know who to call.
Sales
Outbound, qualification and follow-up so founders stop chasing and start closing.
Marketing
Listings that convert, social content, email.
Systems
PMS, channel manager, smart locks and automations working together.
HR
Recruitment, contracts and people ops without an internal HR function.
Global Assistant
Inbox, calendar, travel and vendor admin for your leadership.
White label
Your guests will never know we exist.
Every message goes out under your brand. The team signs off in your name, follows your tone and works to your rules. Owners see your reports. Guests see your standards. We stay invisible.
Authority
You keep every decision.
Refunds, discounts, cancellations and goodwill stay yours. Authority levels are agreed on day one and written into your operational guide. The team never freelances a refund.
How it works
From first call to a running back office in under 30 days.
- 1
Discovery call
A structured 90-minute session across eleven operational topics: scope, tools, OTAs, payments, booking lifecycle, escalation, authority. Two of us on the call: one talks, one captures. No deck, no pitch.
- 2
Your team guide, drafted within 48 hours
A 20-section operational document covering your contacts, your authority matrix, your workflows and your explicit exclusions. It becomes the single source of truth for how your portfolio is run.
- 3
Trained handover
Every team member has already completed a six-week academy before they are client-facing. Then they train on your guide, your SOPs and your stack.
- 4
Go live
Shared Slack workspace, phone and inbox handover, day-one team briefing.
- 5
It keeps getting sharper
Daily handover reports. A live Q&A loop for every open question. Your guide is versioned and updated as your operation evolves, so knowledge never lives in one person's head.
Coverage models
Two ways to hand it over.
You work your day, we take evenings, overnights and weekends. Handover at the hour you choose.
We own the inbox around the clock. Full guest lifecycle, every channel.
Both run to a 15-minute acknowledgement SLA.
Built for your model.
Primary
Short-term rentals
Airbnb, Booking.com, Vrbo, Expedia and direct. Turnovers, reviews, deposits, verifications, extensions.
Mid-term stays
Contractor accommodation, corporate lets, 28-night-plus bookings, agency relationships.
Long-term lettings
Tenant comms, rent collection, compliance, maintenance.
Tiers & pricing
Four tiers. One floor. The rate falls as your portfolio grows.
Every account starts from £125 a week, with a £500 + VAT monthly minimum. The per-unit rate slides down as your portfolio grows. Final pricing is scoped on your discovery call.
Bronze
Out of hours
Everything in the core catalogue, delivered evenings, overnights and weekends, handover at your chosen hour: guest comms across every channel, enquiries and complaints, escalations to your rules, guest verification, T&Cs and security deposits, check-in readiness and access instructions, access approvals, date changes, upsells, agency booking admin, maintenance triage and contractor dispatch, housekeeping scheduling, checkout intelligence, compliance admin, restocks, a morning handover report and a monthly reporting pack.
From £500 + VAT / month
Silver
24/7
The same core catalogue as Bronze, around the clock. We own the inbox day and night.
From £625 + VAT / month
Gold
24/7, plus the money work
Everything in Silver, plus payment collection and chase cycles, cancellations and refunds including VCC refunds, chargebacks and damage claims with evidence packs, listing creation and multi-channel upload, booking reconciliation, and weekly performance reporting.
From £750 + VAT / month
Platinum
24/7, the full back office
Everything in Gold, plus review management (responses, disputes, removals and reputation reporting), manual booking processing, extension handling with holds and approvals, OTA content management, rate and availability updates with parity checks, calendar hygiene, comp checks and rate recommendations, and full accounting: reconciliation and bookkeeping support, owner statements, invoicing, records and VAT support.
From £875 + VAT / month
Tiers are packages, not menus. Onboarding is scoped on the discovery call.
Pricing estimator
Move the slider. See the shape of the bill.
Tier
Portfolio size
Silver · 15 units
Effective rate: £73 per unit
+ VAT · indicative only · confirmed on your discovery call
Get my exact priceOperational numbers
The figures that matter to an operator.
Hold us to it
Five commitments, in writing.
- Every message acknowledged within 15 minutes, around the clock
- Your operational guide drafted within 48 hours of the discovery call
- A handover report in your Slack every morning
- A performance review every week
- Live in under 30 days
These are working standards, not marketing lines. They go in your guide.
Standards
UK standards. Global talent.
Management sits in the UK. Delivery teams sit across eight countries. Every team member completes a six-week academy covering UK property standards, communication standards and tooling before they ever touch a client account.
- UK-based account leadership
- Six-week onboarding academy
- Client-specific operational guides
- Weekly performance reviews
- GDPR-aware data handling, access controlled per client
- A delivery manager on every account
FAQ
Straight answers.
Discovery call
Tell us about your portfolio. We will take it from there.
30 minutes. We map the portfolio, find where the time and money is leaking, and tell you which team you need first. No deck, no pitch.